Peptide Works

We’re always here to help you on your wellness journey.

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How do I place an order on Herballe?

Simply browse our products, add items to your cart, and follow the checkout process. You’ll receive a confirmation email once your order is complete.

What payment methods do you accept?

We accept credit/debit cards, bank transfers, and select digital wallets like GoPay and OVO.

Can I use more than one voucher at checkout?

At the moment, only one promotional voucher can be applied per order.

Where do I enter my discount code?

During checkout, you’ll see a field labeled “Promo Code” before payment—enter your code there and click apply.

Do you offer free shipping?

Yes! We offer free standard shipping for orders over Rp250,000, and on your first purchase—no code needed.

Can I cancel or change my order after placing it?

We process orders quickly, but if you contact us within 2 hours of purchase, we may be able to assist with changes or cancellation.

What is your refund policy?

If you receive a damaged or incorrect item, contact us within 7 days for a replacement or full refund—no hassle.

How long does delivery usually take?

Orders are typically delivered within 2–5 business days, depending on your location in Indonesia.

Are your products safe for pregnant or breastfeeding women?

Most of our products are gentle and natural, but we recommend consulting your doctor before use during pregnancy or breastfeeding.

Can I track my order after purchase?

Yes! Once your order is shipped, you’ll receive a tracking number via email to follow your package in real-time.