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First order? Get 10% OFF with this code: 1storder
PROMO!
First order? Get 10% OFF with this code: 1storder
Further Answered Questions
Explore our FAQ’s to learn more about shipping, returns, orders, payments, products, and storage .
SHIPPING FAQs
Do you offer international shipping?
Yes, we offer world-wide shipping to most countries. While some exceptions exist due to restrictions, we do our best to make our products available globally.
What is Shipping Protection?
With Shipping Protection we guarantee delivery of your order it’s a simple as that. If your order is not received within 21 days from dispatch* we will resend your order. In the very unlikely event that your resent order is not received we will refund you.
*21 days for Premium Shipping and 28 days for Tracked Shipping.
When will my order be shipped?
We ship Monday to Friday and dispatch orders within 24-48 hours of receiving payment for credit card or Bitcoin purchases. Payments made via international bank transfer may take longer to clear, so these orders might take a little bit longer to dispatch.
How much does shipping cost?
Our shipping rates vary depending on the destination and how quickly you need your order. You can see the shipping options and delivery times at checkout.
Do you offer expedited shipping?
We do offer expedited shipping options for those in need of a faster delivery. Please note that additional fees may apply for expedited shipping services.
What delivery service do you use for orders?
We work with a variety of reliable shipping companies and postal partners to ensure fast delivery.
How are orders shipped?
Every order comes with tracking for your convenience. , with the choice between Standard or Premium Shipping. Delivery options and estimated times will be clearly displayed at checkout.
If you have any specific questions about international shipping or if your country is not listed during the checkout process, please contact our customer support team. We will do our best to assist you with your order and ensure it reaches you in a timely manner.
At Peptide Works, we are committed to providing high-quality products and outstanding service to all of our customers,
Where do you ship from?
We ship from either the United States or Europe, depending on your location. Most orders are shipped from the USA.
What do I do if my package is damaged or incorrect?
If your product is damaged in transit, please contact us for a replacement to be sent to you.
Do you provide refunds?
Clients are responsible for selecting the appropriate peptide that best suits their specific purposes. Please note that we cannot accept returns or resell any returned items. Orders can only be replaced if the damage occurred during transit.
How can i correct my order’s shipping details after submitting the wrong information?
To update your shipping details, please contact us as soon as possible. Once your order is in transit, we cannot make any changes until the goods are returned to us. Any reshipping fees will be the buyer’s responsibility.
Customs and Returns FAQ's
Know your countries customs
Customs rules differ from country to country, and it’s your responsibility to understand them. Before ordering from Peptide Works, make sure to research your country’s laws, as our research peptides may not be legal everywhere. Once you place an order, you are fully responsible for complying with all local laws and regulations.
What will happen if Customs withold my package?
If you selected Shipping Protection at checkout, we guarantee your order will be delivered. If your order is delayed or returned due to customs issues, we will offer a resend of your order.
Do you accept returns?
Peptide Works does not accept returns due to the nature of our products and the regulations surrounding them. Improper handling can cause the products to degrade. If you have any questions or concerns about your purchase, our customer service team is here to help.
How do returns work?
Customer satisfaction is our top priority at Peptide Works. In the research peptide industry, we hold ourselves accountable to a higher standard that, unfortunately, isn’t common.
Replacements will be sent out to customers who receive a damaged package at no additional cost. In addition, in the unlikely event that a package is misplaced/lost in transit, we will reship the same order at no extra cost to you.
PRODUCT FAQs
Are the packages labelled as peptides?
No, we respect your privacy. All orders and packages are sent unlabelled and include a return address if needed.
How are the products stored before shipping?
Our research chemicals are stored in a temperature-controlled environment at our storage facility.
Where do your products come from?
Our peptides are manufactured to order to ensure the finest quality at state-of-the-art facilities located in Europe and United States. Both facilities are compliant with GMP (Good Manufacturing Process) and ISO 9001 certifications.
Can you tell me how to use your products?
Please understand that we are a supply company, and we do not answer questions about the use or application of our products, you must do your own research.
How can I be assured that your products are genuine?
Our company’s success relies on your satisfaction and loyalty. That’s why we ensure our products are made under strict quality controls. If any product doesn’t meet our purity guarantee, we’ll replace your order at no extra cost to you.
STORAGE FAQs
What kind of glass do you use for your peptides?
To prevent absorption, we use a special type of glassware.
What is the shelf life of your products?
If the products are stored properly, they can last between two to five years.
How should I store your products?
Keep your products out of direct sunlight and in a cool, dry location. Before dissolving, products should be kept refrigerated
Are there any safety precautions for using your products?
Our products are sold for research purposes only.
Need More Info?
Visit our designated peptide pages to learn more, or get in touch with our team.
What is peptide purity?
HPLC determines peptide purity at 214nm, which measures how much of the target peptide is present in a peptide. At this point, the peptide bond is ruptured. Therefore, UV spectrometers do not have the capability of detecting salts or water remaining in the sample. Impurities found after peptide production include deletion sequences, shortened sequences, and deprotected sequences. Our peptides are regularly third party tested to ensure 99% purity.
What does lyophilized mean?
Freeze drying is referred to as lyophilization. Our peptides are shipped and stored in this state. They can remain at room temperature for up to two years before needing to be reconstituted.
Should the powder in the peptide vial be solid or loose and powdery?
Peptide powder in the vial will often appear solid, but this can change due to shipping and handling. However, no harm will come to the purity of the peptide due to this.
I reconstituted the powder in the vial, but it didn’t dissolve right away. Is that a problem?
There is nothing wrong with this, and it’s not a sign of bad quality, however, you have to give it some time to disappear. Alternatively, you can gently roll the vial between your fingers but do not shake it.
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I have reconstituted the peptides, how should they be stored?
Store them in the refrigerator between 2 and 8 degrees Celsius when your peptides have been reconstituted. The peptides can be stored in a fridge for at least four weeks and remain in excellent condition.
What causes the differences in appearance between peptides?
By their very nature, Peptides come in a variety of shapes and sizes. Although it is rare, a piece of the ‘cake’ will break while being transported. It is a typical occurrence and has no bearing on the product’s quality or effectiveness at all. In addition, proteins like LR3 have a larger overall size than GRF or GHRP.
Is it ok to freeze and defrost peptides more than once?Â
Whether freeze-dried or reconstituted, peptides denature slightly with each defrost and refreeze cycle they undergo. As a result, it is best to avoid defrosting and refreezing as much as possible.
Support Email:
Phone Number
+62 21 3456-7890
